Our Technical Support Department is in need of a teammate to assist our national mortgage/appraisal industry clients. This position answers phone calls and emails from a variety of clients, monitors/maintains server integrity, troubleshoots client issues with in-house web-based software as well as provides computer desktop support for co-workers and external clients.
The successful candidate will possess the qualities of great customer service and telephone skills, ability to communicate clearly over the phone and in writing, attention to detail, have 1+ years of Windows/Mac telephone technical support, and have a strong ability to troubleshooting system and network issues. Knowledge of the Mortgage/Appraisal industry and the details of processing loan applications is a plus.
Position is weekdays, full time, rotating after hours on-call phone. Shift may be early (6 AM) or later (ending 5 PM) as needed. This is NOT a call center. The position offers growth potential to other areas of our company.
SharperLending employees enjoy a relaxed working atmosphere and a generous benefit package consisting of competitive pay, comprehensive employer provided medical, dental and vision coverage with Flexible Spending and Dependent Care options, both a traditional and Roth 401K plan, and AFLAC/Colonial supplemental insurance policies, as well as employer-paid life insurance and long term disability coverage. We offer both paid vacation and paid sick time.
Send a cover letter and resume to email@example.com indicating your interest, availability, and salary requirements.
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